04 / JNAGA services
Ongoing stewardship
Find out what happened after launch.
We review whether a new way of working is used, which exceptions still escape it and what should be changed, supported or stopped.
How we workThe decision
Did the investment remove the problem?
The new service may be live while staff still use a spreadsheet to finish difficult cases. That is not automatically resistance; the old route may carry a decision the new one omitted.
We inspect real use, errors and workarounds against the original investment case. The result may be a small repair, clearer ownership, further change or a decision to stop spending.
What we examine
Find the cause.
Test the options.
Test the original case
Compare actual work and outcomes with the problem the investment was meant to address.
Follow the workaround
Find out what people still do outside the system and why they need to do it.
Decide what follows
Agree which change is worth funding, who owns it and which activity should end.
Working together
A defined assignment.
No assumed next phase.
A defined post-launch review or an agreed advisory period, whether or not JNAGA delivered the original work.
Any continuing support, decision rights and responsibilities are set out in writing; none is assumed to continue indefinitely.
See how an engagement beginsConsider this
What would change
the investment?
If a new workflow runs but staff keep a parallel spreadsheet, inspect what that sheet records. It may expose a missing status, an exception route or an approval nobody assigned in the new process.